Frequently Asked Questions

Chubb Travel Insurance FAQs

Questions by category:

Types of Plan & Eligibility

  • Insured Person refers to the person(s) named as such in the Policy Schedule with the age limit for Insured Person(s) under this Policy is from a minimum of six (6) weeks up to a maximum age of eighty five (85) years. No benefit will be provided once the Insured Person reaches the age of eighty six (86).
  • the Child(ren), must be:-
    • all legal dependent, unmarried children, including step-children or legally adopted children of the Insured Person.
    • All children under the age of seven (7) years must be accompanied by an adult who is also insured under the same Policy.
    • The age limit for eligible Child(ren) under Family Policy is from a minimum of six (6) weeks up to maximum age of eighteen (18) years or twenty three (23) years and full time student at a recognized school, college or university.

No. All commencement and end of journey date must be the same for a family plan. However, you may purchase an individual plan for yourself and your spouse and children may purchase a Family Plan.

Yes, however, you may only purchase a One Way Journey to cover for you flight to directly back to the country whereby you are a permanent resident. Transits at other countries are allowed provided the Insured Person is confined to the transit area of the airports in these countries. The coverage commences on the date and at the time of departure from the international area of Vietnam within the Period of Insurance and ceases on whichever of the following occurs first:
a) The expiry of the Period of Insurance (at midnight of such expiry date); or.
b) The Insured Person’s arrival at the international arrival areas of the country whereby he/she is a permanent resident.

No. Insurance policy must be purchased one day before commencement of journey date and all coverage will be activate at 00:00:01am of the commencement of journey date.

Since our group policy is applied for minimum 5 persons, therefore you cannot buy insurance for 2 persons in one policy and both of you may purchase an Individual plan each.

Medical Cover

Medically Necessary Expenses Coverage does not cover dental treatment unless such treatment is necessarily incurred to sound and natural teeth and is caused by Injury

Yes. Chubb Travel Insurance covers post-journey medical expenses incurred within 30 days from the day of your return to Vietnam provided that you are confined to a hospital directly as a result of a sickness suffered overseas with the maximum amountspecified in the Summary of Benefits.

No, the policy does not cover any pregnancy-related issues other than accidental miscarriage due to bodily injury as a result of an accident.

No, Chubb Travel Insurance does not have this option.

Any medical condition which you have reasonable knowledge of, in the 12-month period prior to the effective date of the insurance.

Please refer to the Policy Wording for full details.

No. However, please note that there are exclusions on pre- existing medical conditions. Please refer to Policy Wording for full details.

Baggage Cover

No. Sporting equipment are not covered in Loss/Damage of Baggage & Personal Effects but the Golfing equipment.

The limit of cover varies depending on the plan purchased, for details, kindly refer to the Summary of Benefits.

No, it would not be covered. Unaccompanied baggage is not covered.

Chubb Travel Insurance will pay up to the maximum limit specified under Loss/Damage of Baggage & Personal Effects for your luggage lost.

This will be covered in “Baggage Delay after 8 hours” Benefit and pay for emergency purchase of essential clothing and toiletries if the check-in baggage accompanying the Insured Person has been temporarily misplaces by the carrier.

No, Chubb Travel Insurance does not cover any hired or leased equipment.

Trip Cancellation

a Trip is cancelled due to Injury, Sickness or death of an Insured Person or death of Family Member. The Injury or Sickness must be so disabling and certified by a Physician as to reasonably cause a Trip to be cancelled

  • the Insured Person dying or becoming ill or sustaining Bodily Injury rendering the Insured Person unfit to travel in the opinion of a Physician;
  • the death, of the Insured Person's Family Member;

Whereby, in the context of cancellation of a Journey, the events mentioned occur within sixty (60) days before the Scheduled Departure Date whichever is the later.

The policy does not cover cancellation caused by or resulting from natural disaster.

The policy does not cover cancellation caused by or resulting from changes in plans by the Insured Person, however, we can adjust your insurance period when we receive your adjustment request email 24 hours prior the inception date of insurance.

Trip Cancellation Coverage does not cover cancellation caused by or resulting from business obligations.

The above FAQ should be read and construed in light of, and subject to, all terms, conditions and exclusions contained in the Policy.