Personal Accident: Accidental Death |
- Copy of death certificate & copy of coroner's dispositions and finding (if applicable)
- Hospital and/or Physician’s report(s) giving details on the nature of the Injury and the extent of Injury and relevant report (if any);
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Personal Accident: Permanent Total Disablement or
Personal Accident: Loss of Limbs or eyes |
- Hospital and/or Physician’s report(s) giving details on the nature of the Injury and the extent of Injury and relevant report (if any);
- Police report where relevant;
- A detailed description of how the Accident occurred, and the Injury sustained;
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Child Education Fund |
- Copy of birth certificate
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Medical Expenses |
- Medical report; and
- Proof of cost (e.g. doctor’s invoice/receipt)
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Compassionate Allowance or
Child Guard |
- Medical report or in the event of death a copy of death certificate
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Hospital Income |
- Medical report; and
- Hospital bill
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Personal Liability |
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- All relevant documents including any correspondence exchanged with the third party claimant;
- Copies of the summons, court documents, solicitors' and other legal correspondence, if any.
- Note: the Insured Person must
- (i) Immediate written notify the Company of the possible claim indicating the nature and circumstance of the incident or event;
- (ii) Not admit liability or make any offer, promise or payment without prior consent from the Company;
- (iii) Immediately pass to the Company any writ, summon or other notice of legal proceeding from any third party upon receipt and not answer any of them;
- (iv) Provide the Company with the following information:
- - Full contact particulars of the third party claimant;
- - What happened, where and when?;
- - Full description of the damage or particulars of the injured/sick;
- - When and how did the Insured Person become aware of the matter?;
- - What is the estimated amount of the claim?
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Trip Curtailment/ Trip Cancellation and Aircraft Hijacking |
- Schedule of original Trip and confirmation of travel agent on the breakdown of the portion of the original trip that was not utilized;
- Physician’s report / Death certificate (if Trip curtailment is due to death/ Injury/ Sickness);
- Proof of relationship of the Insured Person’s Family Member;
- Hotel statement for accommodation;
- Ticket purchase receipt;
- Invoice of amount paid in advance;
- Proof of Hijacking;
- Document confirming amount refunded and the cancellation charges.
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Travel Delay or
Travel Misconnection |
- Notification from the airline or transport carrier confirming reason for the delay; and
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Baggage Delay |
- Travel itinerary;
- Property irregularity report from carrier;
- Receipt of acknowledgement on returned baggage;
- List of emergency purchase of essential clothing and toiletries and original purchasing receipts;
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Loss of:
Personal Effects and Baggage; or
Personal Money; or Travel Documents |
- Property irregularity report if baggage is lost or damaged by carrier / hotel management;
- Police report stating the time, date and the cause of loss;
- A list of lost or damaged items, including details of the quantity, description, actual cash value and amount of loss or damage;
- All original receipts and related documents to verify the value of the items listed should be attached. (All items over US$100 must be accompanied by an original receipt);
- Quotation/ invoice for reparation or replacement; Original receipts of the fee for passport replacement;
- Confirmation in writing of carrier or other liable parties on amount recoverable;
- Supporting documents for the amount of loss cash (money withdrawal receipt, money exchange slip, etc.);
- Original receipts of the fee for passport replacement;
Note: the Insured Person must immediately report any loss or damage to the proper authorities having jurisdiction at the place of loss or damages (within 24 hours).
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Credit Card Protection |
- Original copy of the bank credit card monthly statement to show the outstanding balance at the time of accident.
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