Claim

• Copy of death certificate & copy of coroner's dispositions and finding (if applicable)
• Hospital and/or Physician’s report(s) giving details on the nature of the Injury and the extent of Injury and relevant report (if any);

• Hospital and/or Physician’s report(s) giving details on the nature of the Injury and the extent of Injury and relevant report (if any);
• Police report where relevant;
• A detailed description of how the Accident occurred, and the Injury sustained;

• Copy of birth certificate

• Medical report; and
• Proof of cost (e.g. doctor’s invoice/receipt)

• Medical report or in the event of death a copy of death certificate

• Medical report; and
• Hospital bill

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  • All relevant documents including any correspondence exchanged with the third party claimant;
  • Copies of the summons, court documents, solicitors' and other legal correspondence, if any.

•  Note: the Insured Person must
  • (i) Immediate written notify the Company of the possible claim indicating the nature and circumstance of the incident or event;
  • (ii) Not admit liability or make any offer, promise or payment without prior consent from the Company;
  • (iii) Immediately pass to the Company any writ, summon or other notice of legal proceeding from any third party upon receipt and not answer any of them;
  • (iv) Provide the Company with the following information:
    • - Full contact particulars of the third party claimant;
    • - What happened, where and when?;
    • - Full description of the damage or particulars of the injured/sick;
    • - When and how did the Insured Person become aware of the matter?;
    • - What is the estimated amount of the claim?

• Schedule of original Trip and confirmation of travel agent on the breakdown of the portion of the original trip that was not utilized;
• Physician’s report / Death certificate (if Trip curtailment is due to death/ Injury/ Sickness);
• Proof of relationship of the Insured Person’s Family Member; 
• Hotel statement for accommodation;
• Ticket purchase receipt;
• Invoice of amount paid in advance;
• Proof of Hijacking;
• Document confirming amount refunded and the cancellation charges.

• Notification from the airline or transport carrier confirming reason for the delay; and

• Travel itinerary;
• Property irregularity report from carrier;
• Receipt of acknowledgement on returned baggage;
• List of emergency purchase of essential clothing and toiletries and original purchasing receipts;

• Property irregularity report if baggage is lost or damaged by carrier / hotel management;
• Police report stating the time, date and the cause of loss;
• A list of lost or damaged items, including details of the quantity, description, actual cash value and amount of loss or damage;
• All original receipts and related documents to verify the value of the items listed should be attached. (All items over US$100 must be accompanied by an original receipt);
• Quotation/ invoice for reparation or replacement; Original receipts of the fee for passport replacement;
• Confirmation in writing of carrier or other liable parties on amount recoverable;
• Supporting documents for the amount of loss cash (money withdrawal receipt, money exchange slip, etc.);
• Original receipts of the fee for passport replacement;
  Note: the Insured Person must immediately report any loss or damage to the proper authorities having jurisdiction at the place of loss or damages (within 24 hours).

• Original copy of the bank credit card monthly statement to show the outstanding balance at the time of accident.

• Medical report /Bills
• Original medical Specialist report where required
• Photograph of injury
• Original or certified true copy of police report of the Accident.
• Original copy of Death Certificate, Report where applicable

• Medical Report
• Medical practitioner’s statement

• Original medical Bills/Invoices
• Original medical report from the attending doctor

• Original bill and receipts by ambulance operator/hospital.
• Original medical report from the treating doctor

This section is Not Applicable If Chubb Asia Assistance Network had provided the services for Medical Evacuation or Repatriation.

• Schedule of original Trip and confirmation of travel agent/ airlines/ carriers on the breakdown of the portion of the original trip that was not utilized
• Physician’s report / Death certificate (if related)

• Boarding pass as proof of departure or return
• Letter from Airline confirming the length and reasons of delay

• Boarding pass as proof of departure or return
• Written confirmation of length of delay from Airline (Property Irregularity Report).